Harringay Cleaners Privacy Policy

This Privacy Policy explains how Harringay Cleaners collects, uses, stores and protects personal data belonging to its customers and prospective customers. It applies to all Harringay Cleaners customers in our service area, including anyone who contacts us, makes a booking, or uses our cleaning services.

We are committed to handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are and scope of this policy

Harringay Cleaners is a cleaning service provider operating in the Harringay area and nearby locations. This Privacy Policy applies to all personal data we process about individual customers, representatives of business customers, and people who enquire about our services, whether by telephone, in person, or through any online contact methods we make available.

By using our services or contacting us, you acknowledge that you have read this Privacy Policy. We may update this policy from time to time and will apply the new version from the date it is published.

Types of personal data we collect

We collect and process different types of personal data depending on how you interact with us. The categories of data we typically collect include:

Identification and contact details such as your full name, home or business address, billing address, and any other address where services are provided.

Communication details such as the information you provide when you contact us to request a quote, make a booking, change or cancel a service, or raise a question or complaint.

Service information including details of the cleaning services you request, access instructions, property details relevant to the service, frequency of visits, and any preferences you share with us.

Billing and payment information such as records of services ordered, payment status, amounts due and paid, and related invoices or receipts. Where we use third party payment processors, your payment card details may be handled directly by them.

Technical and usage data where applicable, such as basic information about how you access any online pages we provide, including date and time of contact and the pages or forms you use.

Any other information you choose to provide to us that is relevant to arranging or delivering our services, for example information about preferred timings or instructions for our cleaners.

How we collect personal data

We collect personal data directly from you when you contact us by telephone, when you speak with us in person, or when you use any online forms or messaging tools we provide. We may also receive your details if someone else books a service on your behalf and provides your name and address as the service location.

In some cases, we may obtain data from third parties, such as online platforms where you have requested to be referred to local service providers, or from business partners who pass us your details with your knowledge.

Lawful bases for processing your data

We only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process your data where it is necessary to enter into, or perform, a contract for cleaning services with you. This includes handling your bookings, providing services at your property, issuing invoices, and managing any changes or queries.

Legitimate interests. We process certain data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. Examples include improving our services, keeping internal records, and responding to your enquiries.

Legal obligations. We may process your data to comply with legal and regulatory requirements, such as tax and accounting rules and obligations relating to health and safety.

Consent. In limited situations, we may rely on your consent, for example for certain types of marketing communication where this is required by law. Where we rely on consent, you can withdraw it at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage cleaning services you have requested, including scheduling appointments, accessing your property as agreed, and tailoring our services to your preferences.

To communicate with you about your bookings, including confirmations, reminders, changes, cancellations, and follow-up messages about completed services.

To handle payments, issue invoices, and manage any refunds or disputes.

To respond to your questions, feedback, or complaints and to provide customer support.

To maintain accurate internal records for administration, accounting, and operational planning.

To improve our services, including monitoring service quality, staff training, and understanding how customers use our services in the Harringay area and beyond.

To comply with legal and regulatory obligations and to cooperate with authorities when required by law.

Data sharing and processors

We do not sell your personal data. We may share your data with carefully selected third parties where this is necessary for the purposes described above.

Service providers acting as processors who support our operations, for example providers of scheduling tools, secure data storage, payment processing, and document management. These providers act on our instructions and are required to protect your data.

Individual cleaners and staff members who need access to your contact details, addresses, and service instructions in order to deliver the services you have requested.

Professional advisers such as accountants or legal advisers, to the extent strictly necessary to obtain professional guidance or meet our legal obligations.

Authorities, regulators or law enforcement agencies where we are legally required to do so or where this is necessary to protect our rights or the rights of others.

Whenever we use data processors, we put appropriate agreements in place to ensure your personal data is handled securely and only for the agreed purposes.

Data retention and storage

We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Service and contact records are generally kept for a period that allows us to respond to queries, manage recurring services, and keep accurate financial records in line with applicable laws and regulations.

When personal data is no longer needed, we will securely delete or anonymise it. In some cases, we may retain certain limited information in an anonymised form that no longer identifies you, for statistical or business analysis.

International data transfers

Your personal data is normally stored and processed within the United Kingdom or the European Economic Area. If we ever need to transfer personal data to a country outside these areas, we will ensure that appropriate safeguards are in place in accordance with data protection law, such as standard contractual clauses or equivalent protection measures.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricted access to personal data, secure storage practices, and limiting the amount of personal data we collect to what is necessary.

We regularly review our security measures and update them where needed to address new risks and technical developments.

Your data protection rights

Under data protection law, you have several important rights in relation to your personal data. These include:

The right to access your personal data and receive a copy of the information we hold about you, along with certain details about how we use it.

The right to rectification, allowing you to ask us to correct or complete inaccurate or incomplete data.

The right to erasure, sometimes called the right to be forgotten, allowing you to request that we delete your personal data in certain circumstances.

The right to restrict processing, allowing you to ask us to suspend the use of your data in specific situations, for example while we verify its accuracy.

The right to data portability, allowing you, in certain circumstances, to receive your personal data in a structured, commonly used and machine-readable format and to have that data transmitted to another organisation.

The right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis. You also have the right to object at any time to direct marketing.

The right to withdraw consent where we rely on your consent to process your data. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We will respond to any request you make in line with applicable legal requirements and timeframes. We may need to verify your identity before responding to your request.

Complaints and contact

If you have any concerns about how we handle your personal data or about this Privacy Policy, you can raise them with us using our usual contact channels. We will take your concerns seriously and aim to resolve any issue promptly and fairly.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you are unhappy with how we have used your data or handled your rights.

This Privacy Policy applies to all Harringay Cleaners customers and prospective customers in our service area and is intended to give you clear information about how and why we process your personal data, and how you can exercise your rights.