Harringay Cleaners Terms and Conditions of Service

These Terms and Conditions set out the basis on which Harringay Cleaners provides cleaning and related services to domestic and commercial clients within our normal service area. By placing a booking, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means any individual, company, or organisation that requests or receives services from Harringay Cleaners.

Company means Harringay Cleaners, the cleaning service provider.

Services means cleaning and related services supplied by the Company as agreed with the Client, including but not limited to regular domestic cleaning, end of tenancy cleaning, office cleaning, deep cleaning, and related tasks.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Service Area means the locations within which the Company ordinarily accepts bookings for Services, as indicated in its general marketing and communications, primarily within the UK.

2. Scope of Services

The Company agrees to provide the Services with reasonable skill and care, in accordance with these terms and any specific instructions agreed with the Client. The exact scope of work, including the type of clean, frequency, property size, and any additional tasks, will be agreed at the time of booking.

All Services are subject to availability and the Company reserves the right to refuse or cancel any Booking where adequate resources, including staff and equipment, are not available.

The Client is responsible for clearly specifying any particular requirements, priorities, or areas of concern prior to the start of the Services. If the property condition differs significantly from the description given at the time of booking, the Company may adjust the price or the scope of work, or may decide not to proceed.

3. Booking Process

Bookings may be made through the Companys accepted booking channels as communicated from time to time. All Bookings are subject to confirmation by the Company, which may be provided verbally or in writing.

When making a Booking, the Client must provide accurate and complete information, including property address, access details, type of service required, approximate property size, preferred date and time, and any special instructions. The Company is not liable for delays, additional charges, or failure to provide Services arising from incorrect or incomplete information.

The Company may require a minimum duration for certain types of Services, and may set a minimum booking value. These requirements will be communicated at the time of booking.

For one-off or end of tenancy cleans, the Company may provide an estimated duration. This is an estimate only, based on average conditions. If additional time is required to complete the agreed scope of work, the Client may be offered the option to extend the booking at the applicable hourly rate or fixed fee adjustment.

4. Pricing and Quotations

Prices for Services may be quoted as hourly rates, fixed packages, or a combination of both. Any quotation provided by the Company is based on the information supplied by the Client and is valid for a limited period as communicated at the time of issue.

The Company reserves the right to adjust prices where the information provided by the Client proves to be incomplete or inaccurate, or where the condition of the property requires significantly more work than reasonably anticipated. In such cases, the Company will seek to agree any price change with the Client before proceeding, wherever reasonably possible.

All prices are quoted in pounds sterling and, where applicable, include or exclude VAT according to the Companys current VAT status and relevant law. Any changes in tax or regulatory charges may lead to adjustments in the total price payable.

5. Payments and Charges

Payment terms will be communicated to the Client at the time of booking. Unless otherwise agreed, payment is due either in advance of the Service or immediately upon completion of the Service.

The Company accepts payment by methods it specifies from time to time, which may include card payments, bank transfer, or other electronic payment methods. Cash payments, if accepted, must be agreed in advance and handed directly to an authorised representative of the Company.

For regular cleaning services, the Company may require payment on a recurring schedule, such as weekly or monthly, in accordance with the agreed arrangement. Late or missed payments may result in suspension or cancellation of Services.

If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering the debt, including administrative and legal costs.

6. Cancellations and Rescheduling by the Client

The Client may cancel or reschedule a Booking, subject to the following terms.

For one-off or end of tenancy cleans, the Company typically requires a minimum notice period before the scheduled start time. Cancellations or rescheduling within this notice period may incur a cancellation fee, up to the full value of the Booking, depending on the circumstances and any costs already incurred.

For regular cleaning services, the Client should provide reasonable notice if they wish to cancel or skip a scheduled visit. Repeated short-notice cancellations or skipped visits may result in adjustment of the agreed pricing or termination of the service arrangement.

Any non-refundable deposits or prepayments may be retained by the Company where the Client cancels a Booking without sufficient notice, or where the Company has already incurred costs in preparation for the Service.

7. Cancellations and Changes by the Company

The Company will use reasonable efforts to keep all confirmed Bookings. However, circumstances may arise that require the Company to amend or cancel a Booking, for example staff illness, operational issues, transport disruptions, health and safety concerns, or severe weather.

Where the Company needs to cancel or significantly change a Booking, it will notify the Client as soon as reasonably practicable and offer an alternative date or time. The Companys liability in such circumstances is limited to the value of any prepayments made for the affected Booking, and the Company will not be liable for any indirect or consequential loss arising from the cancellation or change.

8. Access to the Property

The Client is responsible for ensuring safe and timely access to the property at the agreed time. This may include arranging keys, entry codes, or attendance of a representative to let the cleaners in and out.

If the cleaners are unable to gain access or entry is significantly delayed due to circumstances within the Clients control, the Company may treat the Booking as cancelled and charge a cancellation fee, or charge for waiting time at the applicable hourly rate.

The Client must ensure that the property is in a condition that allows the Services to be carried out safely and efficiently, with clear access to the areas to be cleaned. The Company reserves the right to refuse or halt work where health and safety is compromised or where conditions are unsuitable.

9. Client Obligations and Preparation

The Client must disclose any hazards, sensitive surfaces, or special conditions at the property that may affect the Services, such as fragile items, delicate finishes, or existing damage. The Company will not be liable for damage arising from undisclosed conditions or misuse of the property by the Client or third parties.

Where agreed, the Client should ensure that personal items, valuables, and important documents are safely stored away prior to the Service. The Company recommends that cash, jewellery, and small valuables are not left in plain sight while work is carried out.

If the Client requests the use of their own cleaning products or equipment, this must be agreed in advance. In such cases, the Company will not be responsible for any damage or inadequate results caused by those products or equipment.

10. Quality of Service and Complaints

The Company aims to provide a high standard of cleaning throughout the service area. If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, ideally within 24 hours of completion of the Service, so that any issues can be investigated and addressed.

Where the complaint is justified and relates to the quality of cleaning, the Company may offer a re-clean of the affected areas, a partial refund, or another appropriate remedy at its discretion. The Client must allow the Company reasonable opportunity to inspect and rectify any issues.

11. Liability and Insurance

The Company will take reasonable care while providing the Services. However, the Companys liability to the Client is limited as follows.

The Company maintains appropriate public liability insurance, subject to policy terms and limits. Any claim for loss or damage must be reported promptly and, in any event, within a reasonable time of the Client becoming aware of the issue.

The Company will not be liable for normal wear and tear, pre-existing damage, or deterioration resulting from prior misuse or poor maintenance. The Company is also not responsible for defects in materials, surfaces, or furnishings that could not be reasonably identified prior to or during the work.

To the fullest extent permitted by law, the Company excludes liability for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment. The total liability of the Company arising from any single Booking will not exceed the total amount paid or payable by the Client for that Booking.

12. Keys and Security

Where the Client provides keys or access devices, the Company will take reasonable precautions to protect their security. Keys may be securely labelled and stored when not in use. The Company recommends that Clients do not label keys with full address details.

The Company will not be liable for loss or theft of property except where directly caused by the proven negligence or deliberate act of a Company employee in the course of providing the Services. Any suspicion of theft must be reported immediately to the Company and, where appropriate, to the police for investigation.

13. Waste, Rubbish, and Environmental Regulations

The Company complies with applicable UK regulations relating to waste handling and environmental protection. Cleaning tasks may include the collection and bagging of household waste and debris generated during the Service.

The Company is not a licensed waste carrier for large volumes of rubbish removal unless expressly stated. Where substantial waste clearance, disposal of bulky items, or removal of construction waste is required, this must be arranged separately with an appropriate waste contractor or agreed as an additional service if offered.

The Client is responsible for ensuring that any waste the Company is asked to handle is domestic or general office waste that does not include hazardous materials, clinical waste, sharp items, or substances regulated under specialist disposal rules. The Company reserves the right to refuse to handle waste that may pose a risk to health, safety, or the environment, or that falls outside its permitted scope.

Where the Company agrees to remove bagged waste as part of the Service, this will be done in compliance with relevant laws, including disposal at appropriate facilities. Additional charges may apply for waste removal services.

14. Use of Cleaning Products and Health and Safety

The Company will use products and methods that are appropriate for the type of Service and surfaces involved, and will follow reasonable health and safety precautions for both staff and occupants.

The Client should inform the Company in advance of any allergies, sensitivities, or restrictions relating to cleaning products or fragrances at the property. The Company will make reasonable efforts to accommodate such requests, but cannot guarantee the absence of all potential allergens.

Children, pets, and other occupants should be kept away from areas where cleaning is in progress, particularly when wet floors, chemicals, or equipment are in use.

15. Force Majeure

The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, industrial disputes, transport disruption, epidemics, or government restrictions.

16. Personal Data and Privacy

The Company may collect and process personal data about the Client for the purpose of managing Bookings, delivering Services, taking payment, and handling enquiries. Personal data will be handled in accordance with applicable data protection laws in the UK.

The Company will not sell personal data to third parties. Limited information may be shared with trusted service providers where necessary for the performance of the Services or for fulfilling legal obligations.

17. Changes to these Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients Booking will normally apply to that Booking, unless a change is required by law or regulation. Updated Terms and Conditions may be made available through the Companys usual communication channels.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be treated as deleted and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall it prevent any future exercise of that or any other right or remedy.

The Client may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.

These Terms and Conditions, together with any written confirmation of Booking and any additional terms expressly agreed, constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings, representations, or agreements.