Terms and Conditions for Harringay Cleaners

These Terms and Conditions set out the basis on which Harringay Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to these terms, which are designed to clarify the scope of service, the booking process, payment expectations, cancellation rules, and the responsibilities of both parties. In these terms, references to Harringay Cleaners, we, us, and our mean the service provider, while you and your mean the customer or person requesting the service.

These terms apply to all cleaning appointments arranged with our team, whether the booking relates to routine domestic cleaning, end of tenancy cleaning, deep cleaning, or other agreed cleaning work. They are intended to be read alongside any written quotation, service description, or booking confirmation. If there is any inconsistency between a written quotation and these general terms, the written quotation or confirmation will take priority to the extent of that inconsistency.

By confirming a booking, you acknowledge that you have read and accepted these terms. If you are booking on behalf of another person, company, landlord, tenant, or property manager, you confirm that you have authority to do so and that the relevant parties understand the proposed work. For clarity, the phrase cleaning service includes all labour, equipment, and materials supplied by us unless otherwise stated in the booking confirmation.

Booking Process

All bookings for Harringay cleaning services are subject to availability and acceptance by us. A booking is not final until it has been confirmed by our team in writing, by email, text message, or another agreed method. Requests may be made for a specific date, time window, or service type, but we do not guarantee availability until confirmation is issued. We reserve the right to refuse a booking where the requested work falls outside our normal service scope, where the property is unsafe or unsuitable, or where the information provided is incomplete or misleading.

When you submit a request for cleaning services Harringay, you must provide accurate details about the property, the cleaning requirements, any known access issues, parking restrictions, pets, fragile items, and any conditions that may affect the service. This information allows us to allocate suitable time, personnel, and equipment. If the actual condition of the property differs materially from the information provided, we may revise the price, change the team size, shorten or extend the service, or cancel the appointment where necessary.

We may ask for photographs, floor plans, inventory information, or other relevant details before confirming a job. Where an estimate is issued, it is based on the information available at the time and may be adjusted if circumstances change. Any arrival time provided is approximate unless expressly stated otherwise. While we aim to arrive within the agreed time window, delays may occur due to traffic, previous appointments, weather, or other operational reasons beyond our control.

Payments and Charges

Prices for Harringay Cleaners are usually based on the type of service, the size and condition of the property, the duration of the appointment, and any additional tasks requested by the customer. Quoted prices may be fixed or estimated. Where a fixed price has been agreed, it applies only to the service described in the confirmation. Any extras requested on the day may be charged separately. Where an hourly rate is agreed, the final charge will reflect the actual time spent on the service.

Unless otherwise stated in the booking confirmation, payment is due on completion of the service or in advance where prepayment has been required. We may request a deposit to secure a booking, particularly for larger jobs, specialist tasks, or appointments scheduled during busy periods. Deposits may be non-refundable where this is clearly stated at the time of booking and where costs have already been incurred in preparation for the appointment.

Accepted payment methods may include bank transfer, debit card, credit card, or another method agreed in advance. You must ensure that payment is made in full and on time. If any amount remains unpaid after completion, we may charge reasonable recovery costs and reserve the right to suspend future bookings until all outstanding sums have been settled. If a payment is declined, reversed, or disputed without good reason, we may treat this as a breach of contract.

All prices are stated in pounds sterling and, unless expressly stated otherwise, include applicable UK taxes where relevant. We may update our pricing from time to time, but any change will not affect a booking that has already been confirmed, unless the customer requests a change to the scope of work.

Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving us notice in advance. The amount of notice required may vary depending on the service type and the booking terms set out in your confirmation. If adequate notice is not given, a cancellation fee may apply to cover lost time, allocated staff, or preparations already made. Where we arrive at the property and are unable to commence because access is not provided, keys or codes are unavailable, or the premises are unsuitable, the booking may be treated as a late cancellation and charged accordingly.

We understand that plans can change, and we will try to accommodate reasonable rescheduling requests where possible. However, changes are subject to availability and may affect the price, team allocation, or service window. If you are booking a recurring cleaning service, repeated cancellations, missed appointments, or failure to provide access may result in suspension of the arrangement.

You are responsible for ensuring that the property is accessible and safe for our staff at the agreed time. This includes arranging entry, informing us of alarms or security systems, and making sure pets are secured if they could interfere with the work or create a safety risk. If our cleaners cannot complete the service due to lack of access or other issues outside our control, you may still be charged for the visit or part of the appointment.

Service Scope and Customer Responsibilities

The exact scope of the service will depend on the booking confirmation and any written instructions provided by you. Standard cleaning may include dusting, vacuuming, wiping, sanitising selected surfaces, and other agreed tasks, but it does not automatically include specialist work unless expressly stated. Services such as heavy lifting, mould removal, biohazard cleaning, carpet extraction, or the handling of delicate antique items may require separate arrangements or may be declined altogether.

You must remove or secure items that are valuable, fragile, confidential, illegal, or hazardous before the service begins, unless you have specifically agreed otherwise with us. We are not responsible for cleaning inside closed containers, sealed storage, electronic equipment, or personal belongings where access has not been authorised. If you request cleaning of a particular area or item, you should confirm that it can be safely handled with ordinary cleaning methods.

Any cleaning products, equipment, or chemicals we supply remain our property unless otherwise agreed. If you ask us to use products supplied by you, you do so at your own risk, and you are responsible for ensuring they are suitable, safe, and correctly labelled. We are entitled to refuse to use any product that appears unsafe, expired, poorly stored, or inappropriate for the surface in question.

Liability and Limitations

We will take reasonable care in delivering Harringay cleaners services, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, wear and tear, faulty fittings, unstable fixtures, items already in poor condition, or damage caused by hidden defects. If a surface, item, or appliance is not suitable for standard cleaning methods, you should notify us in advance. Where a surface is particularly delicate, you may need to instruct us not to clean it or to accept that cleaning will be at your own risk.

We will not be liable for indirect or consequential losses such as lost income, loss of enjoyment, business interruption, or loss of opportunity, except where such exclusion is prohibited by law. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If damage occurs and we are responsible, our liability will normally be limited to the reasonable cost of repair or replacement, taking account of age, condition, and depreciation.

You should notify us of any complaint or alleged damage as soon as reasonably possible and in any event within a reasonable time after the service. This allows us to investigate promptly and, where appropriate, inspect the area or item concerned. We may ask for photographs, invoices, or other evidence before deciding whether any remedy is available. Failure to give timely notice may affect our ability to assess the issue.

Waste Regulations and Disposal

All cleaning work must be carried out in accordance with applicable UK waste rules and environmental obligations. We will dispose of ordinary waste arising from the service only where this is part of the agreed work and where such waste is safe and lawful for us to handle. This may include small amounts of domestic refuse, dust, packaging, or disposable cleaning materials, subject to any limits set by the property, local facilities, or the nature of the service.

We do not remove hazardous waste, clinical waste, asbestos, chemicals, needles, body fluids, sharps, or any other regulated material unless this has been separately agreed in writing and we are legally permitted and properly equipped to deal with it. If such materials are discovered during the service, we may stop the work immediately and notify you. You remain responsible for ensuring that the property does not contain prohibited or unsafe waste unless a specialist arrangement has been expressly confirmed.

Where items need to be bagged, separated, or placed for collection, you are responsible for informing us of any site rules, recycling procedures, or disposal restrictions. We may decline to move or dispose of materials that breach waste regulations or create a risk to staff, the public, or the environment. If special disposal costs arise because of inaccurate information or unexpected contamination, those costs may be charged to you.

Complaints, Changes, and Force Majeure

If you are unhappy with any aspect of the service, you should let us know promptly so that we can review the matter. We may, at our discretion, return to inspect or rework a specific issue if it is reasonable to do so and if the concern relates to the agreed service. Any remedy will depend on the circumstances, the scope of the original booking, and whether the issue arose from our work or from factors outside our control.

We may update these terms from time to time. Any updated version will apply to bookings made after the effective date of the change. We may also cancel or postpone a booking if performance is prevented or made impracticable by events beyond our reasonable control, including severe weather, transport disruption, illness, industrial action, accidents, fire, flood, or other force majeure events. In such circumstances, we will try to rearrange the appointment at a mutually convenient time.

You agree that any instruction to change the scope of work, additional tasks requested during the visit, or special conditions imposed after booking may affect the time needed and the final price. Any such changes should be agreed before the extra work starts wherever possible. Our staff are not authorised to agree to terms that conflict with these general conditions unless confirmed by a director or authorised representative of the business.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

By using Harringay cleaning services, you confirm that you understand these terms and accept that they form the agreement between you and us in relation to the booked service. These conditions are intended to provide clarity, fairness, and a reliable framework for both customer and provider, ensuring that each cleaning service Harringay booking is handled in a professional and lawful manner.